Blog
Hints, tips and thoughts around doing business differently
Can you imagine?
There’s a wonderful song in the film Willy Wonka and the Chocolate Factory, starring Gene Wilder. It’s called Pure Imagination and has the following lyrics: Come with me and you'll be In a world of pure imagination Take a look and you'll see Into your imagination We...
Poet’s corner
We said it last week, and we'll say it again: what an extraordinary year it's been so far. Having had a fun project with our business glossary last year, we thought we’d start something new for 2020. Alan, inspired by watching Sir Ian McKellen live in a theatre...
A look back at our plans for 2020
So we’re six months into the year and what an extraordinary year it's been. None of us could have imagined that here in the second week in July we would be looking back on a year where we have spent four months at home; some of us furloughed, some of us working...
Bringing lightness and laughter to all our work
So this is the last of our exploration into our values. And we have deliberately, in the words of Vanessa Williams, ‘saved the best for last’: Altogether now, ‘Sometimes the snow comes down in June’……oh ok suit yourself. And that last sentence pretty much sums up our...
Delivering excellent service from the off
We started life 25 years ago as a drama-based training company and used the skills we learned as performers and practitioners and transferred them into the world of business. For the first ten years that mostly meant face to face customer service training. We designed...
Caring about colleagues, clients and environment
When Alan’s Father’s manufacturing business went into liquidation in the late 70’s, he demonstrated how much he cared for people, even though what he did was against the law. Knowing that the larger creditors would take the lion’s share of any funds, he withdrew the...
Displaying loyalty and trustworthiness
This week we are delving into another of our stated values, ‘displaying loyalty and trustworthiness’. We’ll deal with loyalty at the end of this piece but wanted to start off talking about trust. In the 90’s, most companies had trust or integrity as one of their...
Treating everyone individually
This week it seems entirely appropriate and right to break the (random) order of our written values and go straight to this one. Treating everyone individually. This week has seen the glare of the world’s media and the outrage of responsible humans focus on the United...