Start with "hello"...Great business is built on great relationships. We work with employees, teams and leaders to increase their ability to connect. Have you ever started a meeting, telecon, or even conference that launches straight into the content? We suggest you start with "hello". You're much more likely to build greater connection.
Connecting to your Organisation
We don’t need to waste time here telling you about the importance of all the people in your organisation going in one direction and being completely aligned on goals and vision, while at the same time being utterly committed to your values. Productivity, discretionary effort, engagement and attrition rates are all affected by that. But how do you do it?
Connecting as Leaders
As a leader, people are always looking for you to make the easy and tough decisions and to give them certainty and direction. Well, we assume that’s what they want. All the books tell us that. But individual people definitely want different things and need different handling. You’ll need to find how to connect to them individually.
Connecting with Customers
We all know what good and bad customer service consists of in a retail arena. We’ve all been customers. So what’s behind “customers at the heart” or “in the customer’s shoes” and “start and finish with customer”? Just giving good service isn’t enough any more. The best organisations understand their customers because they have taken time, energy and investment to really know them.
Connecting with Stakeholders
Stakeholders are people or organisations who have an interest in the job or work that you are doing. Successful outcomes come from real engagement with those people and that cannot be short cut. If you want success, you need to have connected to and made a connection with these people…and a business model won’t be enough.
Connecting with your Team
There are many wonderful team-based personality type diagnostics that you can try and they will tell you a lot about the way people are deemed to be. But that rarely develops into discussions around dynamics, behaviour and collective expectations. We work with our teammates day after day, and yet we rarely spend time to actually find things out that would make our collective lives a little nicer.
Connecting with Suppliers
The relationship you have with your partners and supplier isn’t just a transaction. Or if it is, then you are not getting the most out of it. Partnering with other organisations can be tricky and ensuring your suppliers have the same standards and urgency that you have is tricky too.
Connecting to your Audience
Storytellers, filmmakers and speech writers are concerned with their message. The best films, speeches and communications engage us because they move, inspire and speak to us. Without consideration of your audience, anything you say, write or create is at best, without merit and at worst, indulgent.