Purple Monster's Customer Care training helps you to increase Customer Satisfaction by improving the quality & consistency of customer care at all staff levels.
"The attitude of staff, and their warmth towards patients, should be a new priority for the NHS"
Health Secretary, Alan Johnson
High standards of Customer Care in healthcare is a vision that Purple Monster has dedicated itself to supporting. This work has been designed in response to specific NHS Customer Care Training needs and has already received excellent evaluation and feedback from Chelsea & Westminster Hospital NHS Trust.
- 97% of participants rated the training as excellent or good
- 100% of participants said they would apply this in practice
- 100% of participants said they would recommend this training to other staff
Would you like inspirational Customer Care Training that makes a difference straight away?
You can experience for yourself at the taster workshop, how communication and behaviour-based training is practical and memorable.
Do you want your staff to be motivated to make a difference to your service?
This Customer Care Training delivers added-value through a collective sense of motivation and enhanced team-work.
Would you like to be proud of the Customer Care your organisation provides to patients and stakeholders alike?
Engaging, enjoyable workshops, for all levels of hierarchy and learning styles deliver effective communication and behaviour-based training that sticks - far longer than traditional methods.
What have previous participants said about the workshop?
"I will approach patients in a different manner"
"I'll remember Status 10 when feeling stressed, as a minimum standard of behaviour, so that I can feel good about my behaviour in difficult situations"
"Drama style of presentation made the day fun & maintained focus. More interaction makes the day more memorable & transferable to real life than previous sessions attended"
